Privacy Policy

This Privacy Policy explains how The Oncall Bot LLC (“The Oncall Bot LLC,” “we,” “us,” or “our”) collects, uses, and shares information when you visit implantident.com (the “Site”) and when you use any related services, including the ImplantiDent application, beta programs, and contact forms (collectively, the “Services”).

By using the Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Who we are

The Services are provided by:

The Oncall Bot LLC
Owner and operator of the ImplantiDent website and related services
State of formation: New York

You can contact us about this Privacy Policy at:

Email: admin@theoncallbo.com
Mailing address: The Oncall Bot LLC – Privacy, admin@theoncallbo.com

2. What we collect

We collect information in three main ways: (a) information you provide to us, (b) information we collect automatically, and (c) information we receive from third parties.

2.1 Information you provide

Depending on how you use the Site and Services, you may provide:

• Contact information
  Name, email address, phone number, practice name, role, and similar details when you:
  • Fill out a contact or beta-tester form
  • Request a demo or more information
  • Subscribe to emails or other communications
• Account and practice information (for users of the app)
  If the ImplantiDent app offers accounts or logins, we may collect:
  • Username, password, and authentication details
  • Practice name, practice type, location, and team member information
  • Preferences and settings you configure in the app
• Clinical and case-related information
  ImplantiDent is designed as a professional tool for dental clinicians. Where available and only if you choose to upload it, we may receive:
  • Radiographs and clinical photographs
  • Case-related notes or identifiers that you provide
  • Non-identifying or de-identified information about implants or treatment scenarios
  You are responsible for ensuring that any information you upload complies with all applicable privacy and health-information laws (including HIPAA and relevant state health data laws, where applicable) and with your own practice policies.
• Feedback and communications
  If you send us feedback, respond to surveys, or communicate with us by email or other channels, we collect the content of those communications and any related contact information.

2.2 Information we collect automatically

When you visit the Site or use the Services, we may automatically collect:

• Usage and device information
  IP address, browser type and version, device type and operating system, pages you visit, links you click, time spent on pages, and referral URLs.
• Cookies and similar technologies
  We may use cookies, web beacons, and similar technologies to:
  • Remember your preferences
  • Help secure the Site
  • Analyze how visitors use the Site
  • Improve performance and user experience
  You can usually control cookies via your browser settings, but disabling cookies may affect how the Site functions.

2.3 Information from third parties

We may receive information about you from:

• Analytics and advertising partners, which may give us aggregated or anonymized insight into how the Site is used.
• Practice owners or administrators, if your access is arranged through a dental practice, group, or DSO, in which case we may receive your name, email address, and role so we can set up or manage your account.

3. How we use your information

We use the information we collect for purposes including:

• To provide and operate the Services
  Deliver the Site, dashboards, and related tools; identify implants and present likely matches and reference information; manage your account and authenticate your access.
• To communicate with you
  Respond to inquiries and support requests; send administrative messages such as updates, security alerts, and service notifications; send marketing or educational communications where permitted by law and where you have not opted out.
• To improve and develop the Services
  Analyze how the Site and Services are used; troubleshoot issues and improve reliability and performance; train and refine algorithms and databases using de-identified or aggregated data.
• To protect our rights and comply with law
  Detect, prevent, and respond to security incidents or misuse; comply with applicable laws and regulations; enforce our Terms of Service and other policies.

4. Legal bases (EEA/UK where applicable)

If you are in the EEA or UK, we rely on one or more of the following legal bases to process your personal data:

• Contract – Where processing is necessary to provide the Services you request.
• Legitimate interests – For example, to secure and improve the Site, understand usage, and communicate with you about relevant features.
• Consent – For certain marketing communications and for certain cookies/analytics where required by law.
• Legal obligations – To comply with applicable legal requirements.

5. How we share information

We do not sell your personal information.

We may share information in the following ways:

• Service providers and vendors – With trusted third parties that help us operate the Site and Services (hosting, analytics, email delivery, support tools, etc.).
• With your organization – If you access the Services through a dental practice, DSO, or other organization, certain information (such as your name, email, and usage information) may be shared with that organization’s administrators.
• Legal, safety, and compliance – If we believe disclosure is reasonably necessary to comply with law, respond to lawful requests, or protect the rights, safety, or property of The Oncall Bot LLC, our users, or others.
• Business transfers – In connection with a merger, acquisition, financing, or similar transaction, subject to applicable legal requirements.
• Aggregated or de-identified information – We may share information that does not identify you personally, for research, analytics, product development, or marketing purposes.

6. Health and dental information

• No patient portal – The Site is not designed as a direct patient-facing portal, and patients should not use the Site to transmit their own clinical information.
• Professional responsibility – You are responsible for only uploading or entering information that you are permitted to share under applicable law and practice policies, and for complying with HIPAA and other laws where applicable.
• Business Associate Agreements – If we act as a business associate under HIPAA or similar laws, that relationship will be governed by a separate Business Associate Agreement (BAA). If there is a conflict between this Privacy Policy and a BAA, the BAA will govern with respect to PHI.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Where possible, we may de-identify or aggregate information.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse, taking into account the sensitivity of the data and applicable legal requirements. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Accessing and obtaining a copy of your personal information
• Correcting incomplete or inaccurate information
• Requesting deletion of certain information, subject to legal exceptions
• Restricting or objecting to certain processing, where required by law
• Opting out of certain marketing communications

You can unsubscribe from marketing emails by using the link in the message or contacting us at admin@theoncallbo.com. We may need to verify your identity before responding to certain requests.

10. Cookies and analytics

We may use first-party and third-party cookies and similar technologies to remember preferences, help secure the Site, and analyze traffic. If we use analytics tools, those providers may collect or receive information about your use of the Site and may use that information to provide us with aggregated analytics. You can manage cookie preferences using your browser settings and, where required, via consent tools on the Site.

11. International visitors

The Site and Services are operated from the United States and intended primarily for dental practices and professionals in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries, where data protection laws may differ from those in your jurisdiction.

12. Children’s privacy

The Site and Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (for example, by posting a notice on the Site or by sending you an email). Your continued use of the Site or Services after changes become effective means you accept the updated Privacy Policy.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Email: admin@theoncallbo.com
Mailing address: The Oncall Bot LLC – Privacy, admin@theoncallbo.com